What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The email field is not set as the reply to address in the submissions page

    Asked by FFS_user on November 05, 2016 at 10:32 PM
    Actually there is another question regarding this. The email address is showing up fine in the body of the Form 2 Admin Notification but how do I make it so it becomes the reply email address for the Form 2 Admin Notification? Right now the reply email is our own. Not a huge deal but it'd be nice to have the user's email as the reply email, if it's possible. Thanks!
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 05, 2016 at 10:38 PM

    Simply set the email field as the Reply-to Email in your form notification.

    When I check your Form 2 email notification, I can see that it is properly configured. The email field is set as the Reply-to Email. When you hit the reply button in your email, the submitters email address should automatically be set as the reply to email.

    If this is not working, let us know so we can further check. Thanks!

  • Profile Image

    Answered by FFS_user on November 05, 2016 at 10:46 PM

    Oops, so sorry about this. The emails always say they're from us so I just assumed it'd return to us so I didn't even check by hitting the reply button. Thanks again, and sorry for the dumb question. Next time I'll follow through more. I appreciate your help as always.

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 06, 2016 at 01:01 AM

    No worries. :)

    Just feel free to let us know whenever you have questions.

    Regards!