I can't receive notifications

  • Profile Image
    Trivax
    Asked on November 06, 2016 at 10:29 PM

    Hi there,

    Good day.

    I have created a form but after submit, the information does not reach my email mailbox.

    I do a test email but it does not work too.

    It works earlier.

    Is there any issue with your mail server? 

    Pls advise.

    Thanks in advance.

    With kind regards,
    CT

  • Profile Image
    Rose
    Answered on November 07, 2016 at 01:22 AM

    We are sorry for the issue you have been experiencing. 

    I checked your form and recipient e-mails on your notification settings. The -mail addresses were in bounce list. Please note that I removed it and you should receive notification after that. 





    Could you please try again and let us know if the issue still persists?

  • Profile Image
    Trivax
    Answered on November 07, 2016 at 03:45 AM

    Hi. Thanks for your quick response.

    I have tried a few times but still do not receive the notification in my yahoo inbox.

    Can you pls check again and advise?

    Thanks once again.

     

  • Profile Image
    owen
    Answered on November 07, 2016 at 06:03 AM

    Hi,

    It seems like your both of your email accounts ended up in the bounce list again. I have now removed them off the list and you should be able to receive the notification emails normally. However, since this seems like an often recurring issue I strongly suggest you to use SMTP.

    Please read our guide about how to setup SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This should resolve the issue. Please try this and let us know if the issue still persists.

    Thank you for contacting us. We are glad if we can be of any assistance.