What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not redirected to PayPal. Its stuck on "Please Wait".

    Asked by gkhewitt on November 08, 2016 at 01:09 AM

    People tell me that they are stuck on "Please Wait" while using Paypal in my embedded form. I used the iframe code.

     

    Page URL:
    https://form.jotform.com/63117548424153

    please wait stuck stuck on please wait JotForm iframe code div
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 08, 2016 at 06:03 AM

    I have tested standalone form that you provided and when I submitted your form I got redirected to PayPal checkout page.

    Considering that your issue is related to your embedded form, please provide us URL of your website so that we can test your embedded form.

    Looking forward to your reply. 

  • Profile Image

    Answered by gkhewitt on November 08, 2016 at 08:44 AM
    Here is the URL:
    http://katiehewitt.wixsite.com/rooted/rsvp
    Sent from my iPhone
    Katie Hewitt
    Director
    Usborne Books & More
    952.303.4980
    www.openusborne.com
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 08, 2016 at 11:18 AM

    Hello Katie,

    I did test your embedded form and I am able to replicate the issue you are having. I would suggest you to please embed your using its iFrame embed code and that should solve your problem. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by gkhewitt on November 08, 2016 at 11:44 AM
    I changed it to a redirect because even with iframe it was not working. The redirect to pypal isn’t even working! It does not go to that site after submission! Very frustrated!
    Katie Hewitt
    Director
    Fundraisers, Home Shows, Income Opportunities
    Join Our FREE VIP CLUB for Specials!
    www.OpenUsborne.com
    View Catalog
    952.303.4980
    612.202.3095(c)
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 08, 2016 at 01:06 PM

    I have inspected webpage you provided, but it seems that you have removed your embedded form. I saw that you are now redirecting your users to standalone form and I also saw that you have removed PayPal payment field, so I am unable to test your embedded form. 

    However on my previous test I was redirected to PayPal. Please let us know when you embed your form again, so that we can test it.