Form is not redirected to PayPal. Its stuck on "Please Wait".

  • gkhewitt
    Asked on November 8, 2016 at 1:09 AM

    People tell me that they are stuck on "Please Wait" while using Paypal in my embedded form. I used the iframe code.

     

  • BJoanna
    Replied on November 8, 2016 at 6:03 AM

    I have tested standalone form that you provided and when I submitted your form I got redirected to PayPal checkout page.

    Form is not redirected to PayPal Screenshot 20

    Considering that your issue is related to your embedded form, please provide us URL of your website so that we can test your embedded form.

    Looking forward to your reply. 

  • gkhewitt
    Replied on November 8, 2016 at 8:44 AM
    Here is the URL:
    http://katiehewitt.wixsite.com/rooted/rsvp
    Sent from my iPhone
    Katie Hewitt
    Director
    Usborne Books & More
    952.303.4980
    www.openusborne.com
    ...
  • Ashwin JotForm Support
    Replied on November 8, 2016 at 11:18 AM

    Hello Katie,

    I did test your embedded form and I am able to replicate the issue you are having. I would suggest you to please embed your using its iFrame embed code and that should solve your problem. The following guide should help you how to grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • gkhewitt
    Replied on November 8, 2016 at 11:44 AM
    I changed it to a redirect because even with iframe it was not working. The redirect to pypal isn’t even working! It does not go to that site after submission! Very frustrated!
    Katie Hewitt
    Director
    Fundraisers, Home Shows, Income Opportunities
    Join Our FREE VIP CLUB for Specials!
    www.OpenUsborne.com
    View Catalog
    952.303.4980
    612.202.3095(c)
    ...
  • BJoanna
    Replied on November 8, 2016 at 1:06 PM

    I have inspected webpage you provided, but it seems that you have removed your embedded form. I saw that you are now redirecting your users to standalone form and I also saw that you have removed PayPal payment field, so I am unable to test your embedded form. 

    However on my previous test I was redirected to PayPal. Please let us know when you embed your form again, so that we can test it.