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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Sender Name says Alice Collins in all my replies?

    Asked by aminhall on November 08, 2016 at 08:29 AM

    Why does say Alice Collins in all replies?

    I had also shared a question about this issue before.



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    JotForm Support

    Answered by Kevin_G on November 08, 2016 at 11:22 AM

    I can see the other thread and the problem you're reporting, I have also tested this form https://www.jotform.com/form/53048824158964 and I cannot replicate the issue either, I have checked the email settings in your form and I can see the sender name has been set up dynamically.

    On my test I can see the sender name was changed according to the information I entered in the form: 

    Do note that the sender name will be the one you've entered at the moment of submitting the form.

    If the problem still persists could you please let us know if it happens in all the notifications in your form? 

    If adding a new email notification does not resolve the issue, could you please add our support email address as recipient so we can check the sender information on our end in a real submission email.

    Please do let  us know, we will be glad to further help.