save and continue does not save file uploads

  • Profile Image
    IntoNZ
    Asked on November 08, 2016 at 12:53 PM

    Hi there,

    I have created a form which can be completed over various sessions.

    However, one field is a telephone number field with country codes already pre-loaded.  Evidently when people try to go back in the number is not stored but defaults back to empty.

    The other issue they are having is the file uploads don't save so when they go back in the uploads have gone and then they say they can't even submit the form without the uploads.

     

    Please help me to refine and solve these user problems.

     

    Many thanks.

  • Profile Image
    david
    Answered on November 08, 2016 at 04:20 PM

    File uploads cannot be saved in the session data.  If you would like a more robust way of allowing for saving current form data and returning to update and complete it later, the easiest way to allow users to return to edit their submission would be to add an edit submission link in an email autoresponder.  Here is our guide on how to do so:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    The emailed link will allow users to return to their specific submission at any time to update their data.  Once the submission is updated, it will be replaced with the new data, rather than creating a new submission.

    This will save file uploads, as well as any currently saved form data.