What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have the form on my web site in a sandbox but the new widget isn't showing up.  Is there a reason for this?

    Asked by ccach on November 09, 2016 at 03:10 AM
    I have the form on my web site in a sandbox but the new widget isn't showing up.  Is there a reason for this?
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    JotForm Support

    Answered by liyam on November 09, 2016 at 03:16 AM

    Hello,

    I see that you are using oembed on your page. Can you try using the iframe embed method and see if the problem persists? You can learn how to get your form's iframe embed code via this guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Please let us know if the problem doesn't get resolved after this.

    Thanks.