What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe : Orders not show up on submissions

    Asked by mtgilead on November 09, 2016 at 06:04 AM

    We have converted our form from Paypal to Stripe.  After switching over and doing a live test that featured an approval from stripe we ran into two problems.

     

    First problem is that the completed order did not show up in Jotform.

     

    The second problem is on the test email it shows the box for the order form field, but when completing an order it does not show the order details at all just the fields above it.  

     

    What can we do to fix this issue?

    Page URL:
    https://form.jotform.com/63004649174152

    JotForm order form problem form field
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    JotForm Support

    Answered by candy on November 09, 2016 at 07:30 AM

    Hello,

    First of all, I want to warn you about that if you have deleted your PayPal field you are not able to see the submissions of the PayPal field anymore.

    I have cloned your form and tried on my side in order to test.

    For your first problem; I have fulfilled the form and I have seen that I am able to see the orders as you can see the following screenshot:

    My recommendation for you would be to use https://eu.jotform.com/ instead of https://www.jotform.com/ to see the submission list.

    For your second problem, I have split the thread in order to assist better by our support team. Please find the link: https://www.jotform.com/answers/986020

    We are going to answer your question there.

    Thanks.