What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    AutoResponder Email: "Cancel Submission" option / link in AutoResponding Emails.

    Asked by STEPllc on November 09, 2016 at 04:24 PM

    Is there a way to add a "cancel submission / registration" link in the auto responding email to people that fill out the form? A lot of our forms are for events and sometimes people need to cancel. Is there a way to automate this so they do not have to contact us to cancel? 

    Thanks for your help! 

    Page URL:
    https://form.jotform.com/63115897459166

    cancel submission
  • Profile Image
    JotForm Support

    Answered by olivia on November 09, 2016 at 04:54 PM

    There is "Edit Link" option in AutoResponder Emails but unfortunately there is no option to add an "Cancel Submission" link or button in AutoResponder Settings. Users only change their submissions but they don't remove their submissons.

    On the other hand, thank you for your request. I will raise your feature request to our developers. If your request is applicable, they will update you when they do it as soon as possible.

    If you need any further assitance, please don't hesitate to contact us.

    Thank you.

  • Profile Image

    Answered by STEPllc on November 09, 2016 at 04:55 PM

    Darn. Thank you so much for your quick response and passing that on! 

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 09, 2016 at 09:09 PM

    In addition to my colleague, you can show specific fields on edit URL. Example, you can show checkbox/radio button that says "cancel submission" and hide the other fields that are not necessary. Once they submit the form, it would update the initial submission of the user and you will also receive notification over email.

    https://www.jotform.com/help/389-How-to-Show-or-Hide-Fields-on-Edit-URL

    Hope this helps!