Downgrade unsuccessfull

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    swissbackstage
    Asked on November 12, 2016 at 08:29 AM

    Hello,

     

    I downgraded my plan 2 days ago but I've been debiuted on my Paypal account anyway.. waht's wrong? I did it again for next billing period but the fact is I wished the change to be applied as from this Month. may I ask for a refund?

     

    Many thanks in advance for your kind answer,

     

    Pascal Widmer

  • Profile Image
    Nik_C
    Answered on November 12, 2016 at 10:49 AM

    Hellow Pascal,

    The problem is because PayPal is subscription based so it will re-subscribe automatically if you don't do the manual cancellation on PayPal's side. To do that please follow (and please do this so you avoid charge next month): https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    I will request a refund for your last payment and that will be processed in a couple of business days.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    Nik_C
    Answered on November 18, 2016 at 08:38 AM

    I would like to inform you that your refund is processed, please allow 4-10 business for a refund to go back to your card.

    Thank you for your patience.