What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade unsuccessfull

    Asked by swissbackstage on November 12, 2016 at 08:29 AM



    I downgraded my plan 2 days ago but I've been debiuted on my Paypal account anyway.. waht's wrong? I did it again for next billing period but the fact is I wished the change to be applied as from this Month. may I ask for a refund?


    Many thanks in advance for your kind answer,


    Pascal Widmer

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    JotForm Support

    Answered by Nik_C on November 12, 2016 at 10:49 AM

    Hellow Pascal,

    The problem is because PayPal is subscription based so it will re-subscribe automatically if you don't do the manual cancellation on PayPal's side. To do that please follow (and please do this so you avoid charge next month): https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    I will request a refund for your last payment and that will be processed in a couple of business days.

    If you have any further questions please let us know.

    Thank you!

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    JotForm Support

    Answered by Nik_C on November 18, 2016 at 08:38 AM

    I would like to inform you that your refund is processed, please allow 4-10 business for a refund to go back to your card.

    Thank you for your patience.