What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply emails ending up in spam

    Asked by Patrick Flynn on November 13, 2016 at 01:20 PM
    This is happening to me at my business too. Customers submit forms and I reply to them and never hear back unless they call to say "why didn't you respond to my email?" When I say that I did respond and ask them to search their spam folder they find it there. Any more information on this? It's a very expensive problem!
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    JotForm Support

    Answered by Mike on November 13, 2016 at 01:27 PM

    Do you reply from Submissions page at JotForm, or from your regular email client?

    Is this happening with some specific form?

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    Answered by Pedro Moore on November 14, 2016 at 02:16 PM

    I still have the same problem and I reply from my email client.

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    JotForm Support

    Answered by Mike on November 14, 2016 at 02:50 PM

    @Pedro,

    If you are replying to the forwarded emails, this might be an issue. Have you tried using direct email notifications to your gmail recipient address and replying to those emails?