Reply emails ending up in spam

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    Patrick Flynn
    Asked on November 13, 2016 at 01:20 PM
    This is happening to me at my business too. Customers submit forms and I reply to them and never hear back unless they call to say "why didn't you respond to my email?" When I say that I did respond and ask them to search their spam folder they find it there. Any more information on this? It's a very expensive problem!
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    Mike
    Answered on November 13, 2016 at 01:27 PM

    Do you reply from Submissions page at JotForm, or from your regular email client?

    Is this happening with some specific form?

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    Pedro Moore
    Answered on November 14, 2016 at 02:16 PM

    I still have the same problem and I reply from my email client.

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    Mike
    Answered on November 14, 2016 at 02:50 PM

    @Pedro,

    If you are replying to the forwarded emails, this might be an issue. Have you tried using direct email notifications to your gmail recipient address and replying to those emails?