What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting up to 7 emails from one person when someone submits a form?

    Asked by dcpsforms on November 14, 2016 at 12:50 PM
    Emails Getting a someone submits
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    JotForm Support

    Answered by KadeJM on November 14, 2016 at 01:07 PM

    There could be a couple of reasons that this could be happening to cause you to receive multiple emails from one person in the same form.

    It could vary from multiple email recipients, multiple email notifications, the user clicking the submit button multiple times, or even a spammer filling in your form if the data doesnt seem logical.

    Can you please tell us which form this is happening on so that we can investigate to help resolve the problem for you?

     

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    Answered by dcpsforms on November 14, 2016 at 01:26 PM

    Here is the link to my form. Thank you for your help!!!

    https://form.jotform.com/60615543471958

     

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    JotForm Support

    Answered by david on November 14, 2016 at 01:57 PM

    I checked your form and there was nothing I could see that would trigger multiple emails to a single address.  The notification does send to multiple addresses, but should only send one email to each address. 

    When I checked your forms submissions, it looks like some users are simply submitting the form multiple times.  There may have been some lag on their end and they pressed the submit button several times.

    If you would like to prevent this from happening with future submissions, you can enable unique submissions:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form