What happens when I reach my maximum with free service?

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    heather mccloud 
    Asked on November 14, 2016 at 01:29 PM

    I am currently signed up with the free account, I was not sure how many submissions I would receive but I am nearing the 100 mark. Will I be notified when I have reached that limit or will people just get an error with no notice to me? 

     

    Thank you 

    Heather McCloud 

  • Profile Image
    Jan
    Answered on November 14, 2016 at 02:17 PM

    When you are about the reach the form limits, you will be notified via email recommending you to upgrade. If you don't upgrade, your account will be on over limit status and your forms will be disabled. It means that the users will not be able to open the form, an error will appear that states "Form is disabled".

    You need to wait for the submission counter to reset back to 0. The limits reset every 1st day of the month.

    Hope that helps. If you have any questions, let us know.