What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens when I reach my maximum with free service?

    Asked by heather mccloud  on November 14, 2016 at 01:29 PM

    I am currently signed up with the free account, I was not sure how many submissions I would receive but I am nearing the 100 mark. Will I be notified when I have reached that limit or will people just get an error with no notice to me? 


    Thank you 

    Heather McCloud 

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    JotForm Support

    Answered by Jan on November 14, 2016 at 02:17 PM

    When you are about the reach the form limits, you will be notified via email recommending you to upgrade. If you don't upgrade, your account will be on over limit status and your forms will be disabled. It means that the users will not be able to open the form, an error will appear that states "Form is disabled".

    You need to wait for the submission counter to reset back to 0. The limits reset every 1st day of the month.

    Hope that helps. If you have any questions, let us know.