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  • Profile Image

    My utility form is not sending the conditional emails

    Asked by BLMCO on November 15, 2016 at 10:57 AM

    Good Morning,

     

    Having an issue since last week on 11/9/16. Some of our leads aren't sending off to email on the conditions of the state they choose. If they choose. UT TX NM or CO the leads show up in our submissions but isn't emailing to the appropriate rep. Let me know if you see if these emails are being sent out not. 

     

    Thanks,

     

    Joshua

    Page URL:
    http://blmco.com/utility-activation-tool/

    email conditional emails
  • Profile Image
    JotForm Support

    Answered by Welvin on November 15, 2016 at 12:21 PM

    Your primary email address has been listed on our bounce list. This is causing your form email to fail. I've fixed this to our end, but I would suggest checking the following guides to know more about this problem and how you can prevent it from happening again in the future:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications