What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Confirmation emails, etc.

    Asked by PuebloZoo on November 15, 2016 at 02:59 PM

    We used to be set up so the submitting party received a confirmation email.  For some reason that is not happening. 

    Also, one of the forms is not getting through to the administrator when it is filled out. Where is the setting for directing where the form goes?

    We are happy with our limits on the number of submissions at this point, but we would really like 1-2 to more sub-users. Our small non-profit is unable to afford the upgrade at this point. Any chance we could arrange for another sub-user?

    Emails Submissions non-profit sub-user email
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    JotForm Support

    Answered by BDAVID on November 15, 2016 at 03:55 PM

    What is the form you are referring to? I checked the following form: http://www.jotformpro.com/form/51304585676966, and the recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I have removed it from the bounce list, so this should solve the problem. In addition to this, make sure to check your spam/junks folder, and if you find any email coming from JotForm, mark it as NOT SPAM:

    If you need to change your recipient email, here is how: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    On regards of the sub-user limit, that can not be increase. The only option is upgrading to a paid plan that grants more sub-users.

    Open a new thread if you need anything else, we will be glad to assist you.