What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Removing quantity options doesn't work

    Asked by buymorefans on November 18, 2016 at 09:07 PM

    Hi,

     

    I am trying to delete some pricing options or quantity fields on my form, but with the new Jtoform interface I can't change , edit, lick or delete anything.

     

    For example, right now I have lots of packages and prices, I just want to keep 5 pakcages of Youtube views:

     

     

    https://www.jotform.com//?formID=https://www.jotform.com//?formID=61785698976988

     

    this form appears on this page : https://buymorefans.ca/buy-youtube-views-order-page

     

    Why isn't it working? I trid on many different browsers too.

     

     

     

    Thanks

     

     

    Marc

    Page URL:
    https://buymorefans.ca/buy-youtube-views-order-page

    doesn't work work removing JotForm quantity prices Youtube
  • Profile Image
    JotForm Support

    Answered by Helen on November 19, 2016 at 01:50 AM

    Hi Marc,

    Sorry for this inconvenience.

    You can not delete your "Quantity Option". However, you can delete your product and add it again with your quantity options that you want. 

    So will not be possible at the moment tor remove quantity options.

    What we can do is to request this feature to our developers if you want, we will forward then this thread to our second level, but we cannot ensure an ETA or if this will be available; however, will would let you know as soon as we get news regarding this. 

    Please do let us know if you would like this to be escalated so we can proceed. 

  • Profile Image

    Answered by buymorefans on November 20, 2016 at 07:44 PM
    Hi,
    I am not requesting a new feature, I can't edit my forms, any of them, I
    just want to chang th pricing of some custom quantity etc... I can't click
    ...
  • Profile Image

    Answered by buymorefans on November 20, 2016 at 07:44 PM
    Are you telling me that to change a prices I have to deleted my entire
    pricing options and redo them all one by one?
    Marc Lafleur
    Social Media Marketing Outsourcer
    Melbourne, Australia
    SocialMediaOutsourcer@gmail.com
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 21, 2016 at 01:29 AM

    I cloned your form and did some tests. I was able to edit and delete the pricing options as you can see from the animation below:

    If issue still persists on your end, please try to clearing your form's cache and browser's cache and see if this works on your end.

    Do let us know if this works.
    Regards