I did not receive any email notifications when my forms are submitted

  • russel
    Answered on November 19, 2016 11:54 AM

    i did not received any email notification in my email.. need help for this issue. here's the form we're using

    https://form.jotform.me/4042125782344

    9

  • Nik_C
    Answered on November 19, 2016 06:01 PM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    Also, you can check if your email ended in Bounce list by following this guide.

    We're sorry for this inconvenience, if you have any further questions please let us know.

     

    Thank you.