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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why calculation is not passing to payment field?

    Asked by puahonline on November 19, 2016 at 03:06 PM

    Hi there,

    I am integrating with Braintree Payments.  I have created the required hidden calculation field. The Braintree payment integration is directed to take the amount from the hidden calculation field.  The price of the calculation shows up find in the hidden calculation field when I make it viewable. The total price of the Braintree payment field does not update when people pick options.

    We need help ASAP. Thanks!

    Page URL:

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    JotForm Support

    Answered by Kevin_G on November 19, 2016 at 09:52 PM

    I have checked the form that you have embedded in your form and I can see what you're referring to; however, when loading the direct link to the form I cannot replicate the same problem, here's what I can see on my end: 

    I have also cloned your form and tested it using the direct link and also embedding it in a sample webpage, I can see the form works fine. 

    What I would suggest you is to re-embed your form, please try using the iFrame code, it helps to avoid conflicts between the webpage's and the form's code. 

    Here's the guide: Getting-the-form-iFrame-code

    Please if after embedding your form using the iFrame code it does not help, let us know, we  will be glad to take another look to your form. 

  • Profile Image

    Answered by puahonline on November 20, 2016 at 08:43 AM

    Thank you, I will try what you mentioned.

  • Profile Image

    Answered by puahonline on November 20, 2016 at 08:54 AM

    The iframe code worked!  Thank you!

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    JotForm Support

    Answered by Nik_C on November 20, 2016 at 11:38 AM

    On behalf of my colleague, you're welcome.

    I'm glad it worked for you!