Change the "Shipping" label of product order detail in email alert

  • agrupa
    Asked on November 21, 2016 at 12:01 PM
    In addition and more important when the name of the Shipping charges is changed on the form it shows correctly, in the response email and auto-responder it still shows shipping charges.    
  • Charlie
    Replied on November 21, 2016 at 1:14 PM

    I presume you are referring to the shipping and tax labels shown in the email alerts, just like this one:

    Change the Shipping label of product order detail in email alert Image 1 Screenshot 40

    Unfortunately, their labels will be based on the actual attribute or their element. In this case, they are "Shipping" and "Tax" as displayed in the payment wizard: 

    Change the Shipping label of product order detail in email alert Image 2 Screenshot 51

     

    The labels displayed on the form will not reflect the same label in the email template: 

    Change the Shipping label of product order detail in email alert Image 3 Screenshot 62

     

    However, you can easily choose what information on the purchase order will be displayed in the email template, from there you can label them what you like to. Here's a guide that you can refer to: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts 

    I hope that helps.