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    Change the "Shipping" label of product order detail in email alert

    Asked by agrupa on November 21, 2016 at 12:01 PM
    In addition and more important when the name of the Shipping charges is changed on the form it shows correctly, in the response email and auto-responder it still shows shipping charges.    
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    JotForm Support

    Answered by Charlie on November 21, 2016 at 01:14 PM

    I presume you are referring to the shipping and tax labels shown in the email alerts, just like this one:

    Unfortunately, their labels will be based on the actual attribute or their element. In this case, they are "Shipping" and "Tax" as displayed in the payment wizard: 

     

    The labels displayed on the form will not reflect the same label in the email template: 

     

    However, you can easily choose what information on the purchase order will be displayed in the email template, from there you can label them what you like to. Here's a guide that you can refer to: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts 

    I hope that helps.