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    Form not working

    Asked by flowgenome on November 21, 2016 at 02:49 PM

    Hi

     

    I have this form https://form.jotform.me/61012043546443 that was embedded on our website for quite sometime now and all of a sudden it started throwing an error that says "Invalid Refresh Token"...

     

    Can you let us know why this is happening pls. Its very urgent.

     

    Thank you

    Anton

     

    Page URL:
    http://www.flowgenomeproject.com/free-flow-profile/

    Screenshot
    JotForm refresh all and
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    JotForm Support

    Answered by Jim_R on November 21, 2016 at 05:18 PM

    Hello Anton, I did a quick test submission right on your website http://www.flowgenomeproject.com/free-flow-profile/ and managed to see the Invalid Refresh Token error:

    I cloned your form and noticed that you have setup your Thank You page to redirect to an external link. However, the link was empty:

    Can you enter the supposed URL on that section then give it another try? If the issue persists even after setting the external link where you want your users/respondents to be redirected to after submitting the form, please get back to us so we can have another look.

    Related guide: Setting-Up-the-Thank-You-Page