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    Notifications are sent to wrong address

    Asked by crusescotlanddea on November 22, 2016 at 09:05 AM

    Hi

    Email notifications from CBCS External Publications are coming to john.birrell@cruse.scotland.org.uk instead of to info@crusescotland.org.uk  Can you please correct this

    Emails email notifications email href mailto
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    JotForm Support

    Answered by Helen on November 22, 2016 at 09:31 AM

    Thank you for contacting us.

    I have checked your form and sent a test submissions to your form. All submissions sent successfully as you can see below:

    The submission that have number #51403393201846 is my submission that I filled form and submit. Other two mails are sent after click "Test Mail" button. 

    I hope this information helps to you. If you have still problem feel free contact us.

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    JotForm Support

    Answered by Rose on November 23, 2016 at 04:02 AM

    We are sorry for the misunderstanding. 

    Notification e-mail has been sending to the john.birrell@cruse.scotland.org.uk instead of to info@crusescotland.org.uk  just because of the fact that the recipient e-mail on notification setting is set to john.birrell@cruse.scotland.org.uk.

    If you would like notification e-mail is received by info@crusescotland.org.uk, you need to change recipient e-mail.

    You may have a look at following guide for more information and to learn how to change recipient e-mail. 

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you have more question or need further assistance by our side, please do not hesitate to contact us.