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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifications are sent to wrong address

    Asked by crusescotlanddea on November 22, 2016 at 09:05 AM


    Email notifications from CBCS External Publications are coming to john.birrell@cruse.scotland.org.uk instead of to info@crusescotland.org.uk  Can you please correct this

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    JotForm Developer

    Answered by Helen on November 22, 2016 at 09:31 AM

    Thank you for contacting us.

    I have checked your form and sent a test submissions to your form. All submissions sent successfully as you can see below:

    The submission that have number #51403393201846 is my submission that I filled form and submit. Other two mails are sent after click "Test Mail" button. 

    I hope this information helps to you. If you have still problem feel free contact us.

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    JotForm Support

    Answered by Rose on November 23, 2016 at 04:02 AM

    We are sorry for the misunderstanding. 

    Notification e-mail has been sending to the john.birrell@cruse.scotland.org.uk instead of to info@crusescotland.org.uk  just because of the fact that the recipient e-mail on notification setting is set to john.birrell@cruse.scotland.org.uk.

    If you would like notification e-mail is received by info@crusescotland.org.uk, you need to change recipient e-mail.

    You may have a look at following guide for more information and to learn how to change recipient e-mail. 


    If you have more question or need further assistance by our side, please do not hesitate to contact us.