Inbox submissions incomplete

  • ss157
    Asked on November 23, 2016 at 6:38 AM

    Hello,

    When viewing the submissions for all our forms the inbox only shows one field heading and no data for the submission.

    The emails show the complete entry, but the inbox and the exported files (Excel, CSV, PDF) contain no data.

    Please can you advise.

    Kind regards,
    Steven

    Jotform Thread 996319 Screenshot
    Page URL: http://www.cefims.ac.uk/contact/
  • Chriistian Jotform Support
    Replied on November 23, 2016 at 7:35 AM

    Hi,

    Please enable the Europe Datacenter option in your Account > Data page. Please see below.

    Inbox submissions incomplete Image 1 Screenshot 20

    Please see this for more information about this option.

    Let us know if you need further assistance.

  • Ashwin JotForm Support
    Replied on January 16, 2017 at 11:47 AM

    Hello Steven,

    We have received an empty response from you. If you have replied from your email, please click on the following URL to reply again:  https://www.jotform.com/answers/996319

    Thank you!