What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inbox submissions incomplete

    Asked by ss157 on November 23, 2016 at 06:38 AM


    When viewing the submissions for all our forms the inbox only shows one field heading and no data for the submission.

    The emails show the complete entry, but the inbox and the exported files (Excel, CSV, PDF) contain no data.

    Please can you advise.

    Kind regards,

    Page URL:

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    JotForm Support

    Answered by Chriistian on November 23, 2016 at 07:35 AM


    Please enable the Europe Datacenter option in your Account > Data page. Please see below.

    Please see this for more information about this option.

    Let us know if you need further assistance.

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    JotForm Support

    Answered by ashwin_d on January 16, 2017 at 11:47 AM

    Hello Steven,

    We have received an empty response from you. If you have replied from your email, please click on the following URL to reply again:  https://www.jotform.com/answers/996319

    Thank you!