Inbox submissions incomplete

  • Profile Image
    Asked on November 23, 2016 at 06:38 AM


    When viewing the submissions for all our forms the inbox only shows one field heading and no data for the submission.

    The emails show the complete entry, but the inbox and the exported files (Excel, CSV, PDF) contain no data.

    Please can you advise.

    Kind regards,

  • Profile Image
    Answered on November 23, 2016 at 07:35 AM


    Please enable the Europe Datacenter option in your Account > Data page. Please see below.

    Please see this for more information about this option.

    Let us know if you need further assistance.

  • Profile Image
    Answered on January 16, 2017 at 11:47 AM

    Hello Steven,

    We have received an empty response from you. If you have replied from your email, please click on the following URL to reply again:

    Thank you!