Downgrading Not Taking Effect

  • Profile Image
    maccalgary
    Asked on November 23, 2016 at 10:45 AM

    Hi

    I downgraded yesterday from the Bronze to the Free plan. But for some reason I got charged today for $19 USD.

    Thanks

  • Profile Image
    ashwin_d
    Answered on November 23, 2016 at 12:32 PM

    Hello maccalgary,

    I did check your account and found that you have paid bronze subscription payment through PayPal account. Please note the subscription needs to be cancelled from your own Paypal account..

    You may like to take a look at the following guide on how to cancel your PayPal subscription:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Your PayPal subscription id:  S-6BF557932E5515027

    Thank you!

  • Profile Image
    maccalgary
    Answered on November 23, 2016 at 12:44 PM
    OK. I just cancelled from PayPal. But I believe I should have been informed that I should cancel from PayPal.
    Can I get a refund for that payment?
    Get Outlook for Android
    ________________________________
    ...
  • Profile Image
    Nik_C
    Answered on November 23, 2016 at 02:20 PM

    I added your payment to our refund queue, please allow 5-10 days to receive a refund.

    Thank you!

  • Profile Image
    maccalgary
    Answered on November 28, 2016 at 02:45 PM
    Thank you! I appreciate that.
    Get Outlook for Android
    ________________________________
    ...
  • Profile Image
    Nik_C
    Answered on November 28, 2016 at 02:46 PM

    You're welcome!

    I'm glad we could help.

    Cheers!