What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrading Not Taking Effect

    Asked by maccalgary on November 23, 2016 at 10:45 AM

    Hi

    I downgraded yesterday from the Bronze to the Free plan. But for some reason I got charged today for $19 USD.

    Thanks

    Taking USD thanks downgraded bronze
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    JotForm Support

    Answered by ashwin_d on November 23, 2016 at 12:32 PM

    Hello maccalgary,

    I did check your account and found that you have paid bronze subscription payment through PayPal account. Please note the subscription needs to be cancelled from your own Paypal account..

    You may like to take a look at the following guide on how to cancel your PayPal subscription:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Your PayPal subscription id:  S-6BF557932E5515027

    Thank you!

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    Answered by maccalgary on November 23, 2016 at 12:44 PM
    OK. I just cancelled from PayPal. But I believe I should have been informed that I should cancel from PayPal.
    Can I get a refund for that payment?
    Get Outlook for Android
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    JotForm Support

    Answered by Nik_C on November 23, 2016 at 02:20 PM

    I added your payment to our refund queue, please allow 5-10 days to receive a refund.

    Thank you!

  • Profile Image

    Answered by maccalgary on November 28, 2016 at 02:45 PM
    Thank you! I appreciate that.
    Get Outlook for Android
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    JotForm Support

    Answered by Nik_C on November 28, 2016 at 02:46 PM

    You're welcome!

    I'm glad we could help.

    Cheers!