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maccalgaryAsked on November 23, 2016 at 10:45 AM
Hi
I downgraded yesterday from the Bronze to the Free plan. But for some reason I got charged today for $19 USD.
Thanks
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Ashwin JotForm SupportReplied on November 23, 2016 at 12:32 PM
Hello maccalgary,
I did check your account and found that you have paid bronze subscription payment through PayPal account. Please note the subscription needs to be cancelled from your own Paypal account..
You may like to take a look at the following guide on how to cancel your PayPal subscription: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Your PayPal subscription id: S-6BF557932E5515027
Thank you!
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maccalgaryReplied on November 23, 2016 at 12:44 PMOK. I just cancelled from PayPal. But I believe I should have been informed that I should cancel from PayPal.
Can I get a refund for that payment?
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Nik_CReplied on November 23, 2016 at 2:20 PM
I added your payment to our refund queue, please allow 5-10 days to receive a refund.
Thank you!
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maccalgaryReplied on November 28, 2016 at 2:45 PMThank you! I appreciate that.
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Nik_CReplied on November 28, 2016 at 2:46 PM
You're welcome!
I'm glad we could help.
Cheers!