What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Uploaded files are not shown as attachments inside of Google Drive

    Asked by progic on November 25, 2016 at 08:32 AM

    I have a form with a few attachment fields, where each allow multiple attachments.

    Lately most of the Google Drive folders are not created with all attachments. I havent't seen a pattern, sometimes pdf files are not inserted, sometimes jpg files. Is there a problem?

    This is a re-post of a comment on How to Integrate a Form with Google Drive

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 25, 2016 at 09:10 AM

    I tested our Google Drive integration several times, and I wasn't able to replicate this issue, uploads were going through with PDF submissions and files attached. 

    I see that you have 9 submissions total for your form, could you please let us know which submission's files you have missing in Google Drive so we can try to compare and find the cause of this issue?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by progic on November 25, 2016 at 12:02 PM

    For instance today there was 1 submission at 2016-11-25 07:27:16. The filled form appeared on its folder in google drive, but none of the attachments were included as separate files.


  • Profile Image
    JotForm Support

    Answered by BJoanna on November 25, 2016 at 01:56 PM

    Submission that you provided has 5 uploaded files 4 .jpg and 1 .pdf.

    I have also made few test and I was not able to replicate mentioned issue. All files that I uploaded were shown inside of my Google Drive.

    Can you please try to re-integrate your form with Google Drive to see if that will resolve your issue. Remove current integration and then integrate your form again with Google Drive.

    Hope this will help. Let us know if you need further assistance.