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Yash6895Asked on November 26, 2016 at 3:05 AM
If I want data of more than 500 person for one form because I am doing survey on large number of people. If I buy a package of one month than that data will remain for one month only?
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HelenReplied on November 26, 2016 at 5:01 AM
Hi,
Thanks for contacting us.
If you upgraded your account of one month and you had 500 submissions at this month,then once you downgraded your account, your submission can be stored at other months. However, you can not get more submission or create forms after downgraded your account.
I hope this information helps to you. Please let us know if you need further assistance.
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HelenReplied on November 28, 2016 at 1:59 AM
In addition, if you have more submissions over 500 after downgraded your account to free, your old submissions will be deleted. I can suggest you first to export and then downgrade your account.
This user guide helps to you : https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF