How can I avail more than 500 response in one form?

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    Yash6895
    Asked on November 26, 2016 at 03:05 AM

    If I want data of more than 500 person for one form because I am doing  survey on large number of people. If I buy a package of one month than that data will remain for one month only?

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    Helen
    Answered on November 26, 2016 at 05:01 AM

    Hi,

    Thanks for contacting us.

    If you upgraded your account of one month and you had 500 submissions at this month,then once you downgraded your account, your submission can be stored at other months. However, you can not get more submission or create forms after downgraded your account.

    I hope this information helps to you. Please let us know if you need further assistance.

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    Helen
    Answered on November 28, 2016 at 01:59 AM

    In addition, if you have more submissions over 500 after downgraded your account to free, your old submissions will be deleted. I can suggest you first to export and then downgrade your account.

    This user guide helps to you : https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF