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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not displaying properly on iOS

    Asked by isistoledo on November 28, 2016 at 06:42 AM

    Hi, 

     

    My form is unconfigured even though I have inserted the mobile responsive! Can someone help me solve this?

    Page URL:
    http://draisistoledo.com/area-do-paciente-t/

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    JotForm Support

    Answered by owen on November 28, 2016 at 07:17 AM

    Hi,

    If this is the form that you refer to, the form itself seems to be functioning as expected on iOS devices. However, if it is embedded on the website you provided, I am not able to check its responsibility there since the website fails to load.

    Can you please provide the correct URL of your website? Even your domain http://draisistoledo.com/ is currently not working. We will be waiting for the correct URL.

    Thank you 

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    Answered by isistoledo on November 28, 2016 at 07:56 AM

     

    Hello, The questionnaire is correct and is on my website! I'm not having trouble accessing it!  You could  try again: http://draisistoledo.com/area-do-paciente-t/

     

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    JotForm Support

    Answered by EltonCris on November 28, 2016 at 09:08 AM

    This is how your form appears on iPhone6S+

    Is this what you mean when you said "unconfigured"? Or it is something else?

    Anyway, please try these adjustments in order for your embedded form to display properly on mobile.

    1. Inject this  CSS codes to your form. This properly wraps the long labels on mobile.

    .form-label-top, .form-label-left, .form-label-right, .form-html, .form-checkbox-item label, .form-radio-item label {

        white-space: normal !important;

    }

    2. Replace your signature widget with smooth signature widget http://widgets.jotform.com/widget/smooth_signature. This widget is designed to display properly on mobile so it should not distort the responsiveness of the form when viewed on mobile unlike the signature widget you are currently using. However, if you prefer the one you're currently using, you need to inject custom CSS codes to your form to make it mobile responsive.

    Let us know how this goes so we can assist you further if necessary.

    Regards!

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    Answered by isistoledo on November 28, 2016 at 11:28 AM

    Hello EltonCris,

    I appreciate your answer !! In android it appears as in the photo, I would like it to stay the same way on ios! It is possible?? Thank you so much

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    Answered by isistoledo on November 28, 2016 at 11:40 AM

    Hello EltonCris,

    I appreciate your answer !! In android it appears as in the photo, I would like it to stay the same way on ios! It is possible?? Thank you so much

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    JotForm Support

    Answered by BDAVID on November 28, 2016 at 12:28 PM

    I checked your form, and it does not look like you have injected the code my colleague provided, please try injecting it, and let us know if it works.

    Here is how to inject the code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

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    Answered by isistoledo on November 29, 2016 at 01:53 PM

     

    Hello guys, Still not working even putting the code provided by you !! Please help me! I do not know so much about programming

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    JotForm Support

    Answered by Nik_C on November 29, 2016 at 03:42 PM

    I checked your form in iPhone 6 simulator and it worked fine:

    Are you seeing the form differently? Which iPhone did you use for tests?

    Thank you!

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    Answered by isistoledo on November 29, 2016 at 06:44 PM

    My Iphone is 4S and still not working!!

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    JotForm Support

    Answered by Kiran on November 29, 2016 at 10:54 PM

    As I check your JotForm using the direct link in an iPhone 4s emulator, I see that the form is displaying without any issue. However, the form is not displaying responsive when it viewed from the web page where the form is embedded. I notice that you are using WordPress for your website and the form is embedded using a plugin.

    Could you try disabling the form embed plugin and embed the form using the default javascript embed code?

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered by isistoledo on November 30, 2016 at 01:44 PM

     

    Hello guys!!

    Now it worked!! Many thanks to all for the help and patience they had with me !! gratitude

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    JotForm Support

    Answered by Kiran on November 30, 2016 at 02:47 PM

    Great! Glad to see that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!