JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I can't receive notificationsAsked by Madddmaddie on November 28, 2016 at 09:36 AM
Hey! So my test email doesn't seem to appear in my e-mail inbox, and neither does the notification once I completed the form in my webpage...
any tips on how to fix?
I have checked your account and your forms. I have seen that your sender email is your own email as the following screenshot:
I have understood that you prefer to show up your own email instead of firstname.lastname@example.org. However, you need to configure well your SMTP senders first. Please check the following document: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. You need to be sure about if your email supports this functionality.
For now, if you use email@example.com as a sender email, you will receive emails properly.
Please check, if the issue still persists let us know.
Thanks in advance.
I have checked the email history of your account. The emails (both test and submissions) seems to send properly from our side as you can see below:
Could you please check your SPAM/JUNK folder of your email address?