I can't receive notifications

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    Madddmaddie
    Asked on November 28, 2016 at 09:36 AM

    Hey! So my test email doesn't seem to appear in my e-mail inbox, and neither does the notification once I completed the form in my webpage...

    any tips on how to fix?

    Thanks!

  • Profile Image
    candy
    Answered on November 28, 2016 at 10:18 AM

    Hello,

    I have checked your account and your forms. I have seen that your sender email is your own email as the following screenshot:

    I have understood that you prefer to show up your own email instead of noreply@jotform.com. However, you need to configure well your SMTP senders first. Please check the following document: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. You need to be sure about if your email supports this functionality.

    For now, if you use noreply@jotform.com as a sender email, you will receive emails properly.

    Please check, if the issue still persists let us know.

    Thanks in advance.

     

  • Profile Image
    candy
    Answered on November 29, 2016 at 06:25 AM

    Hello again,

    I have checked the email history of your account. The emails (both test and submissions) seems to send properly from our side as you can see below: 

    Could you please check your SPAM/JUNK folder of your email address?

    Thanks.