I can't receive notifications

Hey! So my test email doesn't seem to appear in my e-mail inbox, and neither does the notification once I completed the form in my webpage...

any tips on how to fix?

Thanks!

Hello,

I have checked your account and your forms. I have seen that your sender email is your own email as the following screenshot:

I have understood that you prefer to show up your own email instead of noreply@jotform.com. However, you need to configure well your SMTP senders first. Please check the following document: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. You need to be sure about if your email supports this functionality.

For now, if you use noreply@jotform.com as a sender email, you will receive emails properly.

Please check, if the issue still persists let us know.

Thanks in advance.

Hello again,

I have checked the email history of your account. The emails (both test and submissions) seems to send properly from our side as you can see below: 

Could you please check your SPAM/JUNK folder of your email address?

Thanks.