What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't receive notifications

    Asked by Madddmaddie on November 28, 2016 at 09:36 AM

    Hey! So my test email doesn't seem to appear in my e-mail inbox, and neither does the notification once I completed the form in my webpage...

    any tips on how to fix?


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    JotForm Support

    Answered by candy on November 28, 2016 at 10:18 AM


    I have checked your account and your forms. I have seen that your sender email is your own email as the following screenshot:

    I have understood that you prefer to show up your own email instead of noreply@jotform.com. However, you need to configure well your SMTP senders first. Please check the following document: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. You need to be sure about if your email supports this functionality.

    For now, if you use noreply@jotform.com as a sender email, you will receive emails properly.

    Please check, if the issue still persists let us know.

    Thanks in advance.


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    JotForm Support

    Answered by candy on November 29, 2016 at 06:25 AM

    Hello again,

    I have checked the email history of your account. The emails (both test and submissions) seems to send properly from our side as you can see below: 

    Could you please check your SPAM/JUNK folder of your email address?