How to Create and Send Push Notifications for Jotform Apps

Keep your app users informed and engaged with push notifications. Send timely updates, reminders, announcements, and other important messages directly to their mobile devices, helping users stay connected with your app even when they’re not actively using it. Whether you’re sharing an update with all your users or scheduling a notification for later, Jotform makes it easy to deliver important messages and keep everyone in the loop.

Customizing the Push Notification Permission Message

As the app owner, you can customize the permission message that asks your users to enable push notifications. This message will appear when they are prompted to allow notifications from your app. Setting it up is quick—here’s how:

1. In App Builder, in the purple navigation bar at the top of the screen, click on Publish.

2. Then, in the menu on the left side of the page, click on Push Notifications.

3. Next, on the right side of the Overview section, click on the Three Dots icon.

4. Now, in the menu that appears, click on Edit Permission Message.

5. Then, in the Edit Permission Message section, set up these things:
   • Title — Add a short, descriptive title for your message.
   • Content — Write a message encouraging users to opt in to receive notifications from your app.
6. Once you’re done, click on Save.

That’s it! Once your users tap on Allow on the permission notification in the app, push notifications will be enabled, allowing them to receive alerts from your app.

Creating Instant Push Notifications

Now that you’ve customized the permission request, you’re ready to set up instant push notifications to keep your target users informed about data submitted through your app. It only takes a minute to set up—here’s how:

1. On the Push Notification page, click on Send Notification.

2. Then, on the Send Notification page, set up these things:
   • Title — Add a short, descriptive title for your message.
   • Content — Write a message encouraging users to opt in to receive notifications from your app.
3. Next, click on the Downward Arrow icon on the right side of the  Target Users field, and in the Dropdown menu that comes up, select the intended users who would receive the notification:
   • All Users — Select this option to notify everyone, including Admins, Users, and Guests.
   • Admin — Notify Admins only.
   • User — Choose this option to notify users with the User role only.
   • Guest — Target users with the Guest role only.

4. Now, click on the Downward Arrow icon on the right side of the Target Page field, and in the Dropdown menu that opens, select the specific page or form to open when they tap the notification.

5. Once everything’s set, click on Send Test to make sure everything is set up the way you want.
6. Then, click on Save to send it right away.

That’s it! You’ve successfully created your instant push notifications, allowing you to keep your target users informed about data submitted through your app as soon as the notifications are sent.

Creating Scheduled Push Notifications

You can also schedule when to send notifications to your app users. Set up a one-time notification or configure recurring notifications to be sent daily, weekly, or monthly. This is useful for sending reminders, sharing regular updates, or keeping users informed about important events without having to send each notification manually. Here’s how to set it up:

1. On the Push Notification page, click on Scheduled Notification. 

2. Then, on the Scheduled Notification page, complete these fields:
   • Title — Provide a title that helps users quickly identify what the notification is about.
   • Content — Compose the message you want users to see when they receive the notification.
   • Target Users — Specify which user roles should receive the notification.
   • Target Page — Select the page or form that users will be directed to when they tap the notification.

3. Next, in the Schedule section, click on One Time Schedule to send a one-time notification.
4. Now, configure these things:
   • Preset Schedule — Select Custom, In 1 Hour, Tomorrow 9 AM, or Monday 9 AM. If you select Custom, configure the following settings:
     • Send Date — Set the date when the one-time notification will be sent.
     • Send Time — Set the time when the notification will be sent.
   • Timezone — Select the timezone to use for scheduling the notification.
5. Once you’re done, click on Schedule.

6. Or, in the Schedule section, click on Repeats to send the notification on a recurring schedule. 
7. Then, set up these things
   • Frequency — Select Daily, Weekly, or Monthly to set how often the notification will be sent.
   • Repeat On — Select the days when the notification should be sent, Monday to Friday, Saturday to Sunday, or Monday to Sunday.
   • Send Time — Set the time when the recurring notification will be sent.
   • Timezone — Select the timezone to use for scheduling the notification.
   • Start Date — Set the date when the recurring notifications will begin.
   • End Date — Leave this field blank to send notifications indefinitely, or set a specific date to stop sending them.
8. Now, click on Start Recurring to save the schedule. 

That’s it! You’ve now scheduled a one-time notification or set up recurring notifications to keep your app users informed at the right time.

Tracking Push Notifications

In the Push Notifications tab, you’ll find your notification history. Here, you can easily track how many subscribers you have, see how many notifications were sent and successfully delivered, and even check how many people clicked on them. It’s a handy way to keep tabs on your notifications and see what’s engaging your audience.

Troubleshooting Push Notifications Issues

If your push notifications aren’t working as expected, there are a few things you can check to identify the cause and get them working properly. The following troubleshooting tips will help you resolve common issues and ensure your users receive their notifications as intended. 

• For Android users:
  • Check that notifications are turned on for the Jotform Apps app and that your device isn’t blocking notifications or limiting the app’s background activity. For more help, check out Android’s notification settings.
• For iPhone and iPad users:
  • Check that notifications are enabled for the Jotform Apps app under Settings > Notifications. It’s also a good idea to make sure Focus or Do Not Disturb isn’t preventing notifications from appearing. For more help, check out Apple’s notification settings.

Explore Jotform Apps

App Settings and Push Notifications

Go to course :App Settings and Push Notifications