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    Form gets cut off when viewed on mobile device: Iphone (fine on android)

    Asked by cng on November 29, 2016 at 03:06 PM

    Jotform Page #3 gets cut off on the bottom. Tried fixing the problem by changing the size of the widget frame from 100 to 200 px, but this did not change anything. 

    As a temporary quick fix, we got rid of a fill box, and also placed a page break before ADDITIONAL INFORMATION. 

    Is there a way we enlarge the frame height so none of the form gets cut off? We had to remove the option to scroll because it rendered useless on desktop, but it seems like its necessary for mobile...? Still we would like to solve this problem without having to bring the scroll back. 

    Page URL:
    https://www.nyscf.org/get-involved/donate

    Screenshot
    Mobile Android mobile device cut
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    JotForm Support

    Answered by Jan on November 29, 2016 at 05:33 PM

    I checked your form and I can see that it is not yet mobile responsive. Please try these solutions:

    1. Insert the Mobile Responsive widget in your form. Here's a guide on How-to-Add-a-Widget-to-your-Form.

    2. Go to Form Designer and enable the "Make this form responsive" option under the Design tab > Form Layout.

    3. If the issue is still the same after this, please try to re-embed the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

     

    Related guide: https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    Hope that helps. Thank you.