Is this a paper form replacement or just web?

is this meant to eliminate paper forms? or this is meant for all forms to be online?

for example I have a work order that needs to look a certain way - could I coup that?

I am not exactly sure if I understood you correctly. 

JotForm is online form builder that allows our users to create forms that can be used online. Our forms can be also used offline if they are converted to Fillable PDF form. 

How to Create a PDF Form

Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

Fillable PDF can be filled offline, but you will need internet access to submit the form and send the data. 

You can also create paper form, by adding print button to your form and printing blank form.

If you want to create JotForm form, this guides can help you:

https://www.jotform.com/help/2-How-to-create-your-first-web-form 

https://www.jotform.com/help/  

You can also style your form. 

Form Designer Tutorial: Let's create fantastic forms!

Hope this will help. Let us know if you need further assistance.