Delayed submission emails

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    piapete
    Asked on December 11, 2016 at 07:47 PM

    Some of the emails take a while to arrive, e.g. today there was a submission around 6.32am and it took until 11.07am for it arrive. Is there a reason there is such a lag or anything I can do to fix this?

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    jonathan
    Answered on December 11, 2016 at 11:48 PM

    Hi,

    Can you please confirm also that this was your form https://www.jotform.co/form/62808135367864 that have the delayed email issue? If not, please tell us which one.

    I checked the email setting of this form and I noted that it has only one Notifier and it was base on conditional email . Meaning, if the condition rule is not met, there is a chance the email will not be sent.

    What I suggest you do also is to add a default Notification Email on the form also that is not base on conditions. This way there will always be email alert when form is submitted.

    User guide: Setting-Up-Email-Notifications

    Using your own email as the sender email via SMTP method is also more reliable since it will be using your own email service.

    User guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this help. Please let us know if there is more we can assist you with.

    Regards

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    piapete
    Answered on December 12, 2016 at 12:44 AM

    The emails only send when they are a FAIL. As mentioned, the email was sent however, it was extremely delayed and we know this because of the timestamp.

    I can confirm that the form you linked to is the correct one and we have 2 people notified, with both being notified, but several hours late.

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    jonathan
    Answered on December 12, 2016 at 01:40 AM

    Thank you for the explanation.

    Please try first also adding a default Notifier on your form https://www.jotform.co/form/62808135367864 .

    User guide: Setting-Up-Email-Notifications

    You can assign the 2 recipient from the conditional email as the Recipient E-mail as well on the default form Notifier. 

    By doing this we should be able to compare if there is issue with conditional email versus the normal/default email configurations.

    I also recommend using your own email as the sender via SMTP setup.

    User guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Do let us know if my suggested modification still have the issue of delayed email alert for the regular Notifier.

    Regards