What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not coming through on email

    Asked by propertyshot on December 15, 2016 at 06:04 PM

    Hello Peeps - 

     

    just checked on your website and two order form of mine are there but they haven't come through on our emails - they worked yesterday but not today.

     

    seems like there is a delay ?

     

    I upgraded this morning

     

    hope that helps

     

    thanks

    S

  • Profile Image
    JotForm Support

    Answered by Welvin on December 15, 2016 at 10:13 PM

    I don't see any issues in your form email settings. Form emails are sent to the recipients in the form, based on our mail log. You can check this in your account history section. Here's our guide to check: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    I don't see any delay in the emails, comparing the time in your form submissions page. If you are experiencing a delay in the emails, then that is something related to your email provider. Please check and make sure to whitelist Jotform. Whitelisting is recommended.

    I would also suggest using noreply@jotform.com as your sender email. If you would like to use your own, do it by SMTP (https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form).

    Another thing that may have caused this problem, the multiple emails in one notifier. This should work, but I've seen cases that this won't work for a custom email address. Please try to separate the recipients to its own notifier. Check if that helps.

    Lastly, the following guide should help you troubleshoot the email problems:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications