Forms not coming through on email

  • Profile Image
    propertyshot
    Asked on December 15, 2016 at 06:04 PM

    Hello Peeps - 

     

    just checked on your website and two order form of mine are there but they haven't come through on our emails - they worked yesterday but not today.

     

    seems like there is a delay ?

     

    I upgraded this morning

     

    hope that helps

     

    thanks

    S

  • Profile Image
    Welvin
    Answered on December 15, 2016 at 10:13 PM

    I don't see any issues in your form email settings. Form emails are sent to the recipients in the form, based on our mail log. You can check this in your account history section. Here's our guide to check: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    I don't see any delay in the emails, comparing the time in your form submissions page. If you are experiencing a delay in the emails, then that is something related to your email provider. Please check and make sure to whitelist Jotform. Whitelisting is recommended.

    I would also suggest using noreply@jotform.com as your sender email. If you would like to use your own, do it by SMTP (https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form).

    Another thing that may have caused this problem, the multiple emails in one notifier. This should work, but I've seen cases that this won't work for a custom email address. Please try to separate the recipients to its own notifier. Check if that helps.

    Lastly, the following guide should help you troubleshoot the email problems:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications