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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My emails are not receiving form submission notifications

    Asked by laboratorioformtap on December 19, 2016 at 11:50 AM

    Emails posted in the attachment do not receive response notification from the form.

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    JotForm Support

    Answered by AIDAN on December 19, 2016 at 11:59 AM

    I examined the email notifications that you set up, and found that both emails were in the bounce list, which prevented them from receiving notifications.

     

    I removed both emails from the bounce list, so now if you try new submissions these emails will receive notifications correctly.

     

    To read more about how to prevent email bouncing related issues, please see this tutorial: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    To read more about how to remove an email from the bounce list, please see this one: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Please let us know if you need further assistance.