File upload field not working, nothing happens when I click the "Choose File" button

  • XplosiveFit
    Asked on December 21, 2016 at 12:04 PM

    Trying to upload a pdf from my computer to a form.

  • Jan
    Replied on December 21, 2016 at 12:43 PM

    I did a test submission in your form and it was successful. I was able to upload a PDF file in the file upload field.

    File upload field not working, nothing happens when I click the Choose File button Image 1 Screenshot 20

    May I know what browser are you using? I can verify that this is working properly in Google Chrome and Mozilla Firefox.

    Please try disabling your browser add-ons or extensions. You may also try using another browser just to check if it will work or not. Lastly, you might need to clear your browser cache.

    I have also cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you're still having issues. Thank you.

  • XplosiveFit
    Replied on December 21, 2016 at 3:45 PM
    I have done everything you suggested. I am unable to click on the choose file button.
    XplosiveFit
    23747 Roscoe Blvd
    (between Valley Circle & March)
    West Hills
    www.XplosiveFit.com
    www.Facebook.com/RodXplosiveFit
    www.Facebook.com/XplosiveFit
    www.Facebook.com/WestSFVAgainstBullying
    Twitter: @Xplosive_Fitnes
    Instagram: @XplosiveFit
    ...
  • Jan
    Replied on December 21, 2016 at 4:20 PM

    Are you using the form's direct link (https://www.jotform.com/63555024524957) in testing the File Upload field?

    Is this form embedded on a webpage? If yes, then please provide the URL of the webpage where the form is embedded so that we can further investigate. You may also try re-embedding the form using the iFrame method.

    I created a test form, please try clicking the "Choose File" button here. Here's the link: https://form.jotform.com/63556261468968. Also, try opening this form on different browsers.

    Let us know if the issue is happening on the test form that I created. Please provide a screenshot of the issue if possible. Thank you.