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littleenglandAsked on December 28, 2016 at 7:24 AM
hi, my forms of incriptions in the website stay all in the box without go away to the e-mails
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Kevin Support Team LeadReplied on December 28, 2016 at 7:56 AM
I have checked the email addresses you're using in your forms and I can see most of them are in our bounce list, this is the common reason for it:
Reason(s) : smtp; 554 5.7.1 Service unavailable; Sender address
I have already removed them from our bounce list so you can receive emails now, please also check this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues
This other guide will help you to check and remove an email address from our bounce list, so if you're suddenly not receiving emails you may check it here and remove if the email is in our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.
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littleenglandReplied on December 28, 2016 at 8:33 AM
tHANKS A LOT FOR THE ANSWER.