- AdverdriverAsked on January 04, 2017 at 03:35 PM
hello. The last email I received from the submission notification was Monday 1/2/17 yet I can see in my jotform account I have applications that have been submitted since. I looked in email junk folders and they are not there. What could have happened? How can I fix this?Page URL:
- JotForm SupportKevin_GAnswered on January 04, 2017 at 05:48 PM
I have checked the email history of one of the email addresses you're using in your form and found the emails were being blocked, this happens when the email address is added to our bounce list; however, when checking your email address I can see it is not in our bounce list.
To prevent issues related to bouncing I would like to share you this guide: How-to-Prevent-Email-Bouncing-Related-Issues
If the problem still persists, please try setting up your custom sender email address using the SMTP method, this way you will avoid emails to be blocked because of any security filter and you will also have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form
Hope this helps.