What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The jotform submissions randomly stopped being forwarded to (notifying) my email.

    Asked by Adverdriver on January 04, 2017 at 03:35 PM

    hello.  The last email I received from the submission notification was Monday 1/2/17 yet I can see in my jotform account I have applications that have been submitted since.  I looked in email junk folders and they are not there.  What could have happened?  How can I fix this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 04, 2017 at 05:48 PM

    I have checked the email history of one of the email addresses you're using in your form and found the emails were being blocked, this happens when the email address is added to our bounce list; however, when checking your email address I can see it is not in our bounce list. 

    To prevent issues related to bouncing I would like to share you this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    If the problem still persists, please try setting up your custom sender email address using the SMTP method, this way you will avoid emails to be blocked because of any security filter and you will also have more control over how the emails are sent: How-to-Setup-SMTP-for-a-Form

    Hope this helps.