E Mail Adress

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    feuer83
    Asked on January 11, 2017 at 03:41 AM

    Ladies and Gentlemen, Unfortunately, my contact form no longer works. My email address would not be available, it would be on a bounce list. What does this mean? How can I fix the error?

     

     
    Thank you very much Stephen Henich

     

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    Ian
    Answered on January 11, 2017 at 06:14 AM

    If  your notifications are not coming through, your email address might be on our bounce list. You can remove it yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this helps.

    Let us know if you have more questions regarding the same