What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E Mail Adress

    Asked by feuer83 on January 11, 2017 at 03:41 AM

    Ladies and Gentlemen, Unfortunately, my contact form no longer works. My email address would not be available, it would be on a bounce list. What does this mean? How can I fix the error?


    Thank you very much Stephen Henich


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    Answered by Ian on January 11, 2017 at 06:14 AM

    If  your notifications are not coming through, your email address might be on our bounce list. You can remove it yourself by following the instructions provided at :


    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :


    Hope this helps.

    Let us know if you have more questions regarding the same