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  • Profile Image

    Form stopped emailing to specific email adress

    Asked by whitepuff on January 12, 2017 at 05:52 AM

    HI there, myt form was working perfectly for the last year when all of a sudden it stopped sending the form via email to one of the addresses I configured.

     

    The Form in question is this one:

    https://form.jotformeu.com/21913848637362

     

    Ant the email configurred to receive the form via email is :

    martin_kroon@bat.com

     

    this email received the forms perfectly for the last year but since January has not received any emails anymore. I reconfigured and saved the form agian , but still no emails are being received on this email account

     

     

    can you please assist in identifying the isse? mabye the email has bounce back issues?

    johan

    Page URL:
    https://form.jotformeu.com/21913848637362

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    JotForm Support

    Answered by seth on January 12, 2017 at 07:02 AM

    Hello,

    I see that the email address was in the bounce list but now the emails are sent successfully:

    Please have look at this guide to prevent bouncing issues:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also here is a guide on how to remove your email address from bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    It is strange that the email address does not receive emails since January. I can see that the emails are sent successfully on the 10th, 11th and 12th months of 2016.

    In this case, the emails might be marked as spam by your email provider. Please check the spam box of the email address martin_kroon@bat.com, and if JotForm emails are there, marked them as not spam.

    If your email provider is blocking JotForm emails, your email address is marked as bouncing on our side. Please contact to your email provider about the issue.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!