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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notice of Email address being in bounce back list

    Asked by vburton on January 12, 2017 at 01:56 PM

    My email has been working just fine.

    vburton@wmu.org is absolutely correct.

    Screenshot
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    JotForm Support

    Answered by BJoanna on January 12, 2017 at 05:05 PM

    I have checked and your email address is in the bounce list. Our system gave following result:

    vburton@wmu.org is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed it from the bounce.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Hope this will help. Let us know if you need further assistance.