What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting email notifications

    Asked by magnivents on January 16, 2017 at 10:24 PM

    I have provided 2 gmail addresses, and while I get test emails, when I go to try the live form it does not work. Any help?

    Page URL:

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    JotForm Support

    Answered by John_Benson on January 17, 2017 at 01:45 AM

    I did a test submission to your form (https://www.jotform.com/70158028647156) and it was sent successfully to all the email recipient. Here's the email logs screenshot:

    Here's a guide how to view your email logs: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History.

    If the issue persists, try to separate your email recipients. Create a new email notification on each recipient. This is just a temporary solution. See sample image below:

    Please check your spam folder too. If you see JotForm mails, please mark it as not spam. 

    Let us know how it goes. Thank you.