- mdarezzoAsked on January 18, 2017 at 08:06 AM
Nao recebo mais os formularios que são preenchidos em nosso site, aparece uma mensagem que meu e-mail esta com problemas, mas não esta, como posso resolver isso.Page URL:
- JotForm SupportcandyAnswered on January 18, 2017 at 09:20 AM
As I have checked, your recipient email address email@example.com was in our bounce list as you can see the screenshot below:
That was the reason you did not receive submissions into your email address firstname.lastname@example.org. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.
Moreover, you can check if any email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you need further assistance do not hesitate to contact us.