What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can not receive notifications

    Asked by mdarezzo on January 18, 2017 at 08:06 AM

    Bom dia

     

    Nao recebo mais os formularios que são preenchidos em nosso site, aparece uma mensagem que meu e-mail esta com problemas, mas não esta, como posso resolver isso.

     

     

    Page URL:
    www.escolapaulistaagrimensura.org.br

  • Profile Image
    JotForm Support

    Answered by candy on January 18, 2017 at 09:20 AM

    Hello,

     

    As I have checked, your recipient email address contato@escolapaulistaagrimensura.org.br was in our bounce list as you can see the screenshot below:

     

    That was the reason you did not receive submissions into your email address contato@escolapaulistaagrimensura.org.br. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.

     

    Moreover, you can check if any email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

     

    If you need further assistance do not hesitate to contact us.

    Thank you.