What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I deleted some email contents but I still get them in the pdf version.

    Asked by ysmeninternational on January 18, 2017 at 09:24 AM
    3. Lastly,  Some fields are prefilled in order to make function the calculation wizards so regardless of the Area selected for form is submitted with information relative to all Areas. I have worked around this in the email settings by deleting irrelevant rows but they still appear in the pdf version within jotform. Is there a way to change the settings like with email or another solution?
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    JotForm Support

    Answered by BDAVID on January 18, 2017 at 10:41 AM

    You can try clearing your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    You can also go to your submissions view: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    And click on the PDF icon, and then on the Customized PDF:

    Finally, click on the reset button, and the on the Save button:

    Let us know if you need more help.