Why my emails being put on a bounce/block list?

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    chrismuglia
    Asked on January 22, 2017 at 06:15 PM

    i was looking through my emails history and found a huge number of email on a bounce/block list!!

     

    Sat, 21 Jan 17 - 21:27
    Email in bounce/block list to ted@onley.org #52934972862973
    Sat, 21 Jan 17 - 21:27
    Email in bounce/block list to 7SPARK@hscc.us #52934972862973
    Sat, 21 Jan 17 - 21:21
    Email in bounce/block list to 7SPARK@hscc.us #52935624559971
    Sat, 21 Jan 17 - 21:21
    Email in bounce/block list to ted@onley.org #52935624559971
    Sat, 21 Jan 17 - 21:13
    Email in bounce/block list to ted@onley.org #52878627858982
    Sat, 21 Jan 17 - 21:13
    Email in bounce/block list to 7SPARK@hscc.us #52878627858982

    how are these emails getting on this list?

    how can i see the entire bounce list? instead of just entering emails to see if i need to remove them?

    thanks.

  • Profile Image
    ashwin_d
    Answered on January 22, 2017 at 09:21 PM

    Hello chrismuglia,

    It seems you have already removed your email address from the bounce list and that is the reason I ma unable to find out the reason why it ended up in bounce list. 

    Unfortunately it is not possible to see the entire list. There is no wild card search to see all your email address if they are in bounce list. The only option is to search one by one for each of your email address:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I would suggest you to use your own email address with SMTP settings to send submission emails. The following guide should help you how to setup SMTP in your form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!