What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Duplicate entries

    Asked by WaldronDesigns on January 23, 2017 at 11:53 AM

    I had someone fill out my form once, and it's been replicated about 45 times, meaning a new email to her each time and massive confusion for me in record-keeping. Any way you can clear up this glitch? It has me afraid to direct people to my form!

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 23, 2017 at 01:51 PM

    Can you please provide us ID of your form. I have checked and it seems that you have deleted all of your submissions. If you form is embedded, please provide us URL of your webpage. 

    Without testing your form I can not tell you what could cause mentioned issue. Maybe your user was resubmitting the form or they were clicking on back browser button and that was cause of the issue. 

    To can add CAPTCHA field to your form to prevent spammers and spambots.

    How to Add a CAPTCHA field

    To prevent duplicates submissions you can use our unique submission feature or unique question feature. 

    How to Set Unique Submissions on a Form

    How to set Form Limits Based on a Unique Question

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by WaldronDesigns on January 23, 2017 at 02:45 PM
    https://form.jotform.com/70136142399153
    That's another problem... I tried to delete "selected" submissions and
    despite clicking certain ones and clicking "delete selected", all of
    them were deleted!
    Rachel Waldron, Allied ASID, NKBA
    INTERIOR DESIGN PRINCIPAL
    206.249.9860
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on January 23, 2017 at 05:06 PM

    Thank you for providing the form ID. Since there are no submissions for the form at the moment, we are not able to continue investigating the duplicate entries issue further.

    I see that there is another thread opened for the deleted submissions. We'll address the issue on the other thread shortly. Please follow the link below:

    https://www.jotform.com/answers/1043243-

    Thank you!