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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mail Receiving Problem

    Asked by gokhalem on January 24, 2017 at 10:35 AM

    Hello, 

     

    We are a web design company which is based on Cyprus. We are managing around 500 web sites and all our web sites using jotfom. First of all I would like to thank you for your great service.

     

    But more than 10 days some our customers can not receive mails from the forms. As an example sfckibris.com has an order form for their online take away service. 

    Form normally goes to siparis@sfckibris.com but now ıt can not receive mails from you.

     

    Firstly we take an advice from our hosting providers and they offered me to send a mail to you.

     

    We are waiting your reply.

    Page URL:
    www.sfckibris.com

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 24, 2017 at 12:24 PM

    First of all thank you for your kind words.

    I have checked and email address you provided is in the bounce list. Our system gave following result:

    siparis@sfckibris.com is IN the bounce list 

    Reason(s) : smtp; 550-Verification failed for 

    I have now removed it from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by gokhalem on January 25, 2017 at 06:45 AM
    Thank you very much for your quich reply.
    ________________________________
    Gderen: JotForm
    Gderildi: 24 Ocak 2017 Sal20:24
    Kime: gokhanhancer1986@hotmail.com
    Konu: Re: Mail Receiving Problem
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by BJoanna
    First of all thank you for your kind words.
    I have checked and email address you provided is in the bounce list. Our system gave following result:
    siparis@sfckibris.com is IN the bounce list
    Reason(s) : smtp; 550-Verification failed for
    I have now removed it from the bounce list.
    You can follow this guide on how to check and remove the email from bounce list.
    And this guides:
    How to setup email alerts to prevent email bouncing related issues.
    Why I am not Receiving Email Notifications?
    Hope this will help. Let us know if you need further assistance.
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