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    Why are our e-mail addresses taken on the black list?

    Asked by atecotankco on January 25, 2017 at 01:52 AM

    The "atecotank.com" area has all the mailles of your step disabled. Why are our e-mail addresses taken on the black list? Can you give information?

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    JotForm Support

    Answered by Chriistian on January 25, 2017 at 02:15 AM

    I checked the email address (omercan.akgun@atecotank.com) and the emails and it was on the bounce list due to the reason. Please see the image below:


    I removed it now from the bounce list and it should be now receiving emails. To prevent this boucing related issue , please see this guide: How to Prevent Email Bouncing Related Issues

    Related guides: 

    Why I am not Receiving Email Notifications?

    How to Remove Your Email Address from Bounce List