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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are our e-mail addresses taken on the black list?

    Asked by atecotankco on January 25, 2017 at 01:52 AM

    The "atecotank.com" area has all the mailles of your step disabled. Why are our e-mail addresses taken on the black list? Can you give information?

    Page URL:
    http://atecotank.com/contact-us-by-forms/

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    JotForm Support

    Answered by Chriistian on January 25, 2017 at 02:15 AM

    I checked the email address (omercan.akgun@atecotank.com) and the emails and it was on the bounce list due to the reason. Please see the image below:

     

    I removed it now from the bounce list and it should be now receiving emails. To prevent this boucing related issue , please see this guide: How to Prevent Email Bouncing Related Issues

    Related guides: 

    Why I am not Receiving Email Notifications?

    How to Remove Your Email Address from Bounce List

    Regards