What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications not being received when user submits forms

    Asked by elliekphelan on January 25, 2017 at 05:08 PM

    Hi,

    I am not receiving email notifications to elliekphelan@hotmail.com when someone submits my form. I have tested it this morning using test email and it seemed to work but 5 forms were submitted by users last night and I never received any notification.

    Please help!

    Page URL:
    https://www.trustedlocals.com.au/survey

  • Profile Image

    Answered by Ian on January 25, 2017 at 07:54 PM

    I checked you email in the bounce list and it wasn't there. I also checked the email logs and did not find any issue there.

    If the issue continues, our best recommendation would be to to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same