Email notifications not being received when user submits forms

  • elliekphelan
    Asked on January 25, 2017 at 5:08 PM

    Hi,

    I am not receiving email notifications to elliekphelan@hotmail.com when someone submits my form. I have tested it this morning using test email and it seemed to work but 5 forms were submitted by users last night and I never received any notification.

    Please help!

    Page URL: https://www.trustedlocals.com.au/survey
  • Ian
    Replied on January 25, 2017 at 7:54 PM

    I checked you email in the bounce list and it wasn't there. I also checked the email logs and did not find any issue there.

    If the issue continues, our best recommendation would be to to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same