What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List: I did not receive my Notification e-mails

    Asked by PECH on January 27, 2017 at 08:09 AM

    My e-mail is ourhouseofhope@msn.com but the submitted forms are not coming to this address.

    Page URL:
    www.pech.co.uk

  • Profile Image
    JotForm Support

    Answered by Helen on January 27, 2017 at 09:31 AM

    Hi,

    Thank you for contacting us.

    I have checked your recipient e-mail address ourhouseofhope@msn.com  and it was in our Bounce List.

    I have removed your e-mail address from our Bounce List. You can receive your Notification E-mails now. 

    You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions or issue, feel free contact us.