What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifications

    Asked by greggusp on January 30, 2017 at 04:17 PM



    We're attempting to forward the forms submitted to ticket@uspmotorsports.com


    It isn't working. I've changed the settings several times. Still no forward. I clicked the test email button, and that worked. But not when I fill out a form on our site and submit. 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by AIDAN on January 30, 2017 at 05:09 PM

    Hi, thank you for contacting us.

    Upon inspection I found that you are using a custom sender in your form, instead of ours.

    Please check your SMTP configuration for your custom sender, to make sure it follows our guide on setting up SMTP for a form here: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    I would also suggest trying one of our default senders (noreply@jotform.com for example) to see if that sends emails successfully.

    Please get back to us if the problem persists. We will be happy to assist you further. Thank you.

  • Profile Image

    Answered by greggusp on January 30, 2017 at 05:31 PM

    I got it to work by using a verified email. The new problem is

    I can't the "from" email to be the email address filled out on the form. I am working on setting up this Mandrill account (what a nightmare), and the set by step instructions on https://www.jotform.com/help/240-Set-The-Sender-Email-Address-With-Mandrill-Account seems to be out of date. 


    After I managed to create an account through mailchimp, then activate Mandrill, there is no "Get SMTP credentials". When you click on Dashboard, it brings you to a page that says "Set up your sending domain" instead. Which I filled out, and generated an API key, and followed the rest of the steps, but it still does not work. Keeps replying as if it came from support@usp instead of what the customer enters in the email field. 

  • Profile Image
    JotForm Support

    Answered by jonathan on January 30, 2017 at 07:40 PM

    Thank you for updating us on the status and letting us know the not receiving email was fixed already.

    Since the new concern was about a different feature, we will resolve it separately on another thread here https://www.jotform.com/answers/1051095

    We will attend to it shortly.