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Not receiving email notificationsAsked by greggusp on January 30, 2017 at 04:17 PM
We're attempting to forward the forms submitted to email@example.com
It isn't working. I've changed the settings several times. Still no forward. I clicked the test email button, and that worked. But not when I fill out a form on our site and submit.
Hi, thank you for contacting us.
Upon inspection I found that you are using a custom sender in your form, instead of ours.
Please check your SMTP configuration for your custom sender, to make sure it follows our guide on setting up SMTP for a form here: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
I would also suggest trying one of our default senders (firstname.lastname@example.org for example) to see if that sends emails successfully.
Please get back to us if the problem persists. We will be happy to assist you further. Thank you.
I got it to work by using a verified email. The new problem isI can't the "from" email to be the email address filled out on the form. I am working on setting up this Mandrill account (what a nightmare), and the set by step instructions on https://www.jotform.com/help/240-Set-The-Sender-Email-Address-With-Mandrill-Account seems to be out of date.
After I managed to create an account through mailchimp, then activate Mandrill, there is no "Get SMTP credentials". When you click on Dashboard, it brings you to a page that says "Set up your sending domain" instead. Which I filled out, and generated an API key, and followed the rest of the steps, but it still does not work. Keeps replying as if it came from support@usp instead of what the customer enters in the email field.
Thank you for updating us on the status and letting us know the not receiving email was fixed already.
Since the new concern was about a different feature, we will resolve it separately on another thread here https://www.jotform.com/answers/1051095
We will attend to it shortly.