Not receiving email notifications

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    Asked on January 30, 2017 at 04:17 PM



    We're attempting to forward the forms submitted to


    It isn't working. I've changed the settings several times. Still no forward. I clicked the test email button, and that worked. But not when I fill out a form on our site and submit. 


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    Answered on January 30, 2017 at 05:09 PM

    Hi, thank you for contacting us.

    Upon inspection I found that you are using a custom sender in your form, instead of ours.

    Please check your SMTP configuration for your custom sender, to make sure it follows our guide on setting up SMTP for a form here:

    I would also suggest trying one of our default senders ( for example) to see if that sends emails successfully.

    Please get back to us if the problem persists. We will be happy to assist you further. Thank you.

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    Answered on January 30, 2017 at 05:31 PM

    I got it to work by using a verified email. The new problem is

    I can't the "from" email to be the email address filled out on the form. I am working on setting up this Mandrill account (what a nightmare), and the set by step instructions on seems to be out of date. 


    After I managed to create an account through mailchimp, then activate Mandrill, there is no "Get SMTP credentials". When you click on Dashboard, it brings you to a page that says "Set up your sending domain" instead. Which I filled out, and generated an API key, and followed the rest of the steps, but it still does not work. Keeps replying as if it came from support@usp instead of what the customer enters in the email field. 

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    Answered on January 30, 2017 at 07:40 PM

    Thank you for updating us on the status and letting us know the not receiving email was fixed already.

    Since the new concern was about a different feature, we will resolve it separately on another thread here

    We will attend to it shortly.