JotForm User Guide / Form Emails /

Set The Sender Email Address With Mandrill Account

Set The Sender Email Address With Mandrill Account

NOTE- Yahoo users: 
In an attempt to stop fraudulent emails, Yahoo changed its DMARC authentication policy to reject emails that claim to come from but actually originate at non-Yahoo servers. 

So, if you are using Mandrill to setup JotForm email notifiers,  email notifications configured to use the Sender Email field as the "From" email address will not work when yahoo users submit the form. Please read more about Yahoo and Mailchimp DMARC POLICY here

We have now implemented a solution to set a Sender Address as you wish. You just need to use a mandrill account. Mandrill is now a paid service for all level of accounts.

1. Create a Mandrill account and set up as described in this tutorial.

a. First, create a Mandrill account. (Mandrill is no longer a Free service)

b. Go to Dashboard and Hit the "Get SMTP Credentials" button.

c. Copy your SMTP credentials and create a new API Key.

d. Copy your API Key as well.

2. Add your Mandrill Email Address as SMTP in two ways:

a. In Email Alerts:

1. Click the Emails button in the form builder

2. Select your Notifier and click "Edit" option

3. Access the Advance Settings tab

4. In the Sender Email dropdown, choose "Add new email address" option and the Email Type dropdown will appear.

5. From the "Email Type", select "SMTP" option

5. Provide your Mandrill SMTP Credentials. The "Password" should be your Mandrill API Keys:

6. Click Add Email button or click "Next" button to save the custom SMTP settings.

b. In My Account page:

1. Access My Account by clicking the "Head" icon from the website navigation and click "Account" from the dropdown window:

2. Click the "Settings" tab

3. Click the "Sender Emails" from the settings to edit

4. Click the "Add Sender Email" button

5. Enter your SMTP details for Mandrill:

6. Click the "Save" button to save your settings.

Under the "Advance Settings" tab. When you set the "Sender Email" using a Mandrill SMTP account, another option will show, you'll see the "From Email" field and here you can select the email field listed in your from.

If you have questions, feel free to post it below.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support:

Send Comment


  • vgradvogados

    I am now arriving at this form service and I found it fantastic for the integrations.

    I currently use 123formbuilder. I am leaving this service after 4 years of use due to the lack of integration that I now need, however, an indispensable item is the sending of the form with the email address of the sender of the form itself. This 123formbuilder has, but it does not have the integrations that JotForm.

    I see that the comments on this integration are from 2017. Now in 2020 has this functionality been made available or is it necessary to hire a third-party service?

    Is it possible to make this configuration with Sendgrid?

  • Tableaux

    As of April 2017, Mandrill is now part of mailchimp and no longer offers this service.

    Is there another solution?

  • Chris

    Yahoo expanded the domains it's blocking, and gmail will start blocking in 2 more months.. using form submitters email is starting to be a lost cause if you actually want the email delivered.

  • horren

    I wouldn't mind paying a little fee per month for their service, but the cost is crazy. You will need:

    - Mailchimp account ($10/month)
    - Mandrill email block ($20/month)
    - Dedicated IP address ($30/month)

    So... in order to use the email field of the form as the sender address, the cost will be $60. :-(

  • broadcastservices

    Mandrill no longer offer a free service so unfortunately using them as a solution is no longer an option.

    Is there another option to achieve the same result, getting a sender email to appear as the form submitters email? Can paid subscribers to your service not have this option built in?

  • andreaesiria

    Hi, your forms work fine but not having the option to use sender email adress is very bad. I made all you told in the tutorial and also tried new API Key but emails don't arrive. I find it very complicated and annoying!!!

  • jeekeeoh

    I meant USLESS for working with iMac Mailer in the comment above.

  • jeekeeoh

    I'm completely on board with the comments above. I really like JotForm. I'm willing to pay for it. But the "sender email" functionality makes it useful for working with my iMac Mailer lists. I'm going to have to take my business elsewhere unless this is fixed.


    The new pricing structure is different than mentioned in this article. It is now 2,000 emails for free, then $9.95per month up to 25k and a per email charge after that. The fact that I have to pay for the form, then pay for the function has now eliminated JotForm from our Third Party Programs list. I should not have to pay extra in order to have a form submit the senders's email address as the user submitting the form. Poor form, Jot Form. You're losing business, unfortunately. Instead of upgrading I am now seeking another software provider. SUPER disappointed here. I love this product. I guess I'll have to manually change things over until our business needs require we find a different form provider. Super lame. I wish you guys could work this out so we could stay with you.

  • PastBook

    Is it mandatory to use Mandrill?
    Unfortunately it seems so! I set up an SMTP account based on AWS SES and the 'From email' field doesn't show up!
    Please advice. Thanks

  • iburdette

    Last April in a reply to "emailbroadcast," "aytekin" mentioned the possibility of restoring the ability of trusted, long-time users to set the "from" email dynamically. Has this been considered further? Please help!

  • kim

    I want to change the From email id , i have registered into mandrill with diff email id and i also did Billing formality. Now i want to change the email id what should i do so that my From email id will get changed??

  • genkijacs

    Agreed, this functionality is really something that needs to be part of the basic form platform. Any idea if this is something that might get done in the future, or is Mandrill really the only option (as it doesn't really seem to work?)

  • daven_lee

    Sorry, after doing the instructions and getting the "FROM EMAIL" field. I tried my form and its getting a OPS...Invalid Email. Any Ideas??

  • tombozzo

    Add us to the list here. We just need an email field someone is filling out and then to have that dynamically update the sender's email for the form submission.

  • mjahangir

    I did everything step by step but notification will not receive on my emails I don't know what is the issue. when I discared my changes and undo to back notification emails came. What is the problem why I can not receive when set on my email?

  • mjahangir

    I did it but "From Email" option not appeared for me...

  • Brian

    Frankly, this is the worst. There's *got* to be a better, smoother, less confusing way for you to address the spam issue than this. This is the kind of thing that might very well have been a deal-breaker for me if I were still in the phase of hunting for online form creation options. It seriously needs to change, and quickly.

  • emailbroadcast

    Is there any way that this can be setup as part of the Jot Form platform? It does seem ridiculous that you have to use an alternative.

  • kikirikey

    I have been trying for two days to have notifications working. I dont receive test emails. I configured it may times already, even using jotform as default.

    I dont get it

  • Patrick Farren

    really confusing guys ,I think you just should have it easy to edit this in the forms.

  • ncpp

    This doesn't help my situation. I don't want the Sender Email Address to be static. It needs to be dynamic based on a person's supplied information via an email field in the form. How am I supposed to do that with this new setup? You've removed that functionality and it ruins my automation.

  • antoniooi

    To be honest, "Sender Email" and "From Email" are kind of confusing -- so which one will be the sender's email as the recipient seen???

  • Thymefood

    This is so ridiculously troublesome to do. It is simple logic that when I build a form, I want to be able to reply to the send with one click. Now, with this "enhancement" I have to jump through so many hoops & then keep my fingers crossed that it works. This is such a out-of-this-world bad idea for users.

  • GarvanFlow

    I agree this new method takes away basic form functionality and the workaround doesn't actually work - the emails are from some convoluted address on behalf of the user.

    If we were looking at form builders again ( which we may have to because of this) This would cause us to remove Jotform from consideration.

    Jotfrom has done many great things since I started using it but this is not one of them.

  • gsobeautiful

    Ok, so I set up an account and, upon performing test submissions from our website, got abosolutely no email notifications. Tried to clear the Mandrill account to "start over" and create a new account, but am unable to do so because the "user name (email address) is already in use". Please help!

  • Wes

    Sorry to be grumpy... I'm sure you will have this sorted out soon. I have faith in jotform!

  • wes

    How can this not be setup by default... THE WHOLE PURPOSE of a form is to get an email via a website .... and then respond by hitting the reply button. What a nightmare.

  • comfortzones

    Is it possible to simply eliminate the "From Email:" line and include only "Sender Name:" and "Reply-to Email:" in Notifications?